Return  policy

These Terms of Use and Terms of Transaction (hereinafter the “Terms”) govern the sale of products and the provision of services by the Société Anonyme under the trade name “El Greco Contracts LTD” with registered seat at 141, Eleftherias Street, 3042 Limassol and 91, Limassol Avenue, 2121 Nicosia and telephone number +357 22314332, +35725212223 e-mail info@elgrecogallery.com, Tax Registration Number 10324290P (hereinafter the “Company“, “We“, “Us“). The Company provides you through its current website www.elgrecogallery.com general with informative material regarding the Company, its products and its activities. The present website also constitutes the main means of communication by the Company through the internet to the public of the Products that it trades (hereinafter the “Products“). The Company is active also in the field of commerce and specifically it trades and sells through the Physical Store to third parties (hereinafter the “Customers“) furniture, lighting, household items and other related items (hereinafter “Products“), which are being supplied to the Company by third parties. The Company hereby declares that the stores operate legally, in accordance with applicable law.

Cancellation prior to the order’s confirmation

You may cancel the order at any time before its confirmation by our Company and while it is still under process status. You may cancel the order by sending an e-mail to the e-mail address info@elgrecogallery.com or by phone on a daily basis with any further charges.

Cancellation following order’s confirmation and before the Receipt of the Product due to regret

(a) Prior to shipment / receipt of the Product – Cancellation is acceptable within 14 calendar days from the confirmation of your order by sending an e-mail to the e-mail address info@elgrecogallery.com or by telephone at phone tel. +357 22314332 and +35725212223 [contact hours: Monday-Friday 10am-4pm]. Upon the cancellation, and if this takes place within the above time period, the Company will proceed with the refund process of the purchase price. (b) The above refund will be made either by crediting your bank account or by crediting your credit / debit card, depending on the means of payment you used for your original transaction, unless you expressly agree otherwise via sending an email to info@elgrecogallery.com If you choose the option of crediting your bank account, kindly inform us via email and specifically at info@elgrecogallery.com for your account number (IBAN), the bank holding your account and the name of the beneficiary as stated in the bankbook. For security reasons, the beneficiary of the account number shall be the same person mentioned on the receipt / purchase invoice for the Product you have returned to us. Sometimes there may be a delay in crediting your credit / debit card that due to the bank’s transaction procedures. Please contact us either electronically at e-mail info@elgrecogallery.com or tel +357 22314332 and +35725212223 [contact hours: Monday-Friday 10am-4pm], if the respective amount has not been credited within 14 calendar days. In any case, if the Company has credited the respective amount, it shall bear no responsibility for the actual time of credit of the refundable amount due to the procedures of the cooperating Bank of the Customer.

Cancellation After Receipt of the Product

Our Company, in principle, does not accept cancellations of the order after the receipt of the Product. Only the Customer who is a natural person and buys products remotely from our Stock list document exclusively for private use and not in the context of his professional activity (hereinafter “the Customer – Consumer“) has the right of unjustified withdrawal. The Customer – Consumer is entitled to withdraw from his/her order/purchase without justification within an exclusive period of 14 calendar days from the receipt – physical possession of the Product, by sending us a relevant e-mail with the declaration of withdrawal to info@elgrecogallery.com (we emphasize, for checking the compliance with the above deadline, that as the “date of receipt of the Product” is considered the one indicated by the carrier in the receipt of delivery to the Consumer). Our Company is obliged to send you a receipt confirmation of the declaration of withdrawal as soon as receive it. The return of the Product, as well as the refund of the purchase price from the Company to the Consumer will be executed within fourteen (14) calendar days from the receipt confirmation letter of our Company, i.e. from the date the relevant confirmation email was actually received. The refund of the purchase price will be executed via the same payment method that chose when you placed your order. In this case, you will be charged with the shipment costs of the Product’s return and for any reduction in the value of the Product due to the Product’s condition at the time of return. The costs of assembly or installation, which may have been charged on delivery, and/or expenses in favour of third party carriers, lifting machines, tractors and in general any other costs other than the value of the product (purchase price) shall not be refunded. In any case, the returned Products shall be in the same condition as when received by the customer, complete and without damages (accompanied with the labels of their quality characteristics and value, any other labels and their stickers) and their packaging shall be the one that normally accompanies the Product(s) (to comply with the Product’s code that the Company keeps) and shall be in excellent condition, along with all the documentation that accompanied the product (e.g. Dispatch Note, Invoice, Retail Receipt, etc.). We would also like to point out that the risk of loss, damage or destruction of the Product shall bear with the Consumer until the actual receipt of the Product by our Company. In any case, our Company does NOT accept Products that are returned due to withdrawal right and show signs of stains, damages, abrasions, deteriorations, and generally create the impression that they have been used beyond the necessary usage which is appropriate to determine their suitability. The Customer-Consumer is liable to compensate the Company if he/she made use of the Product other than the absolutely necessary for the determination of the nature, characteristics and operation of the Product within the time period until the withdrawal was exercised and the Company is entitled to agree with the customer its compensation even with mutual offsetting. The Customer expressly acknowledges that he/she unconditionally waives the right to withdraw as a whole from the contract of sale, for Product(s) which was/were custom made for him/her according to his/her order or was delivered to him/her along with very specific technical or design specifications which he/she requested when placing the order.

Product Returns and Replacement Rights

2.1. Return and replacement due to incorrect product shipment Product return is accepted only in case that a different Product has been delivered than the one actually ordered due to an error in the order’s process, pricing, shipping, or if the Products were damaged during transport, when the transport is operated by a cooperating carrier of our Company. In this case, the shipping costs (return and shipping back) are entirely borne by us.

Return and Replacement of Defective Products

The Company takes all possible measures to ensure that all Products (regardless of type) are free of any defect. In very rare cases, however, there is a risk that some of the Products will reveal a defect during its operation or be damaged during its shipment to you. For this reason and regardless of your above right to withdraw which is not affected, we invite you to check the products on the date of their receipt. If the customer at the time of the Product’s receipt finds any external or aesthetic defect, and in the event that there are such defects, he is entitled to refuse the receipt and return it to the carrier. Our Company is obliged in a short period of time, and depending on Product’s availability, to replace this Product with a new one. In case of unconditional receipt of the Product, it is considered that it has been delivered in excellent condition without any defects. In case you find out that there is any kind of damage and / or a defect to the product which is not attributable to your fault or due to misuse or non-proper use of the Product by you, then kindly inform us no later than two (2) working days upon the receipt of the corresponding Product by contacting us at the telephone number of the Company +357 22314332 and +35725212223 [contact hours: Monday- Friday 10am-4pm], stating that you wish to replace this Product with a new one, without prejudice to your right of withdrawal which is not affected. The Customer expressly waives the right of withdrawal and / or replacement of the Product in case he/she used the Product in a manner which is clearly beyond the normal use of the Product for the determination of its nature, characteristics and operation, as it would take place in a physical store, thus making the product second–hand. In case of Products’ return due to a defect, our Company at its sole discretion will repair it or replace it. Alternatively, and under the condition that our Company has received and tested the Product and explicitly acknowledged the defect via a written email to the Customer (construction failure of the Product) we will refund the purchase price to the customer with the same transaction payment method he/she made payment. In this case, the money refund will be executed within fourteen (14) calendar days from the date of sending the defect confirmation e-mail to the Customer.

Other Rights

In case you wish to exercise your right to withdraw and refund the amount paid instead of the right of replacement, the refund / credit of your money may be made either by crediting your bank account or by crediting your credit / debit card. If the refund is executed by crediting your bank account, we kindly ask you to inform us via email to info@elgrecogallery.com for your account number (IBAN), the bank holding your account and the name of the beneficiary as stated in the banknote. For security reasons, the beneficiary of the account number shall be the same person listed on the receipt / purchase invoice for the Product you have returned to us. Sometimes there may be a delay in crediting your credit card due to the bank’s transaction procedures. Please contact us if you have not received the money refund within fourteen (14) calendar days. In any case, if the Company has credited the respective amount, it shall bear no responsibility for the actual time of the credit of the refundable amount due to the procedures of the cooperating Bank of the Customer.

Product Return Procedure

The procedure for returning the Products after cancelling orders placed is the following: You will receive a Return Form with the details of your order (order number), the ordered Products, the number of the purchase receipt/invoice and the date of issuance as well as your personal information [Tick the Products (s) you want to return [note the reason of return – send the Product(s) accompanied with the Return Form to the address listed each time in the Return Form. If you do not complete the Return Form and do not send it along with the Product(s), you explicitly and unconditionally acknowledge that you waive the right of replacement and accept the Product as it is. In any case of return, the Product shall be accompanied by the original receipt / purchase invoice. For all the above cases, the Products must be in the same condition as when received by you, complete and without damages (accompanied with the labels of their quality characteristics and value, the rest of the labels and their stickers) and their packaging shall be the one which normally accompanies the Product(s) (to comply with the Product’s code that the Company stores) and shall be in excellent condition, along with all the documentation that accompanied the product (e.g. Dispatch Note, Invoice, Retail Receipt, etc.). If the Product is not accompanied by the documents of this paragraph, then you explicitly and unconditionally acknowledge that you waive the right of replacement and accept the Product as it is. In any case of Product return, the return is carried out through a carrier – partner of the Company. If the return is carried out through another carrier, the shipping costs will be borne by you, as well as in other cases that are explicitly stated herein.